Terms and Conditions

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information.By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Crystal Rocked do not disclose buyers information to third parties.  We also do not sort and retain any of our customers financial data.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is used only to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.


Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Once your order is processed, we will not retain your credit card number in our online systems. All emails and newsletters from this site allow you to opt out of further mailings.


Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below: By e-mail: info@crystalrocked.com.  We reserve the right to make changes to this policy. Any changes to this policy will be posted.



This site is owned and operated by Crystal Rocked uk Ltd, and is provided for your personal and non-commercial use only. All materials appearing on this site, including featured articles, pictures, information, digital images, site design, logos, trademarks, audio, video and other content, as well as the selection, assembly and arrangement thereof, are the sole property of crystal rocked uk , Copyright 2018, all rights reserved, or its content suppliers. Please know that downloading information, data, images or other content from this site does not give you title or other rights to such content.

No content or other material from this site may be copied, reproduced, published, republished, uploaded, posted, displayed, transmitted, modified, used to prepare derivative works, distributed or redistributed in any way in any medium whatsoever, for any business, commercial or public purposes. Any attempt to modify these materials or to use these materials for any other purpose constitutes a violation of our copyright and other proprietary rights. The use of any such material on any other web site or networked computer environment is prohibited without the express written permission of Crystal Rocked.


Shipping & Exchanges

Orders ship Monday through Friday, with the exception of postal holidays. You will receive an order confirmation by email when the order is received and a shipping confirmation with tracking information when your order leaves the warehouse. To track packages, follow the link provided with your shipping confirmation.

If there are any issues with your order, you will be notified immediately and given the proper instructions on how to expedite your order.

Note: Shippents outside the EU may take longer due to customs clearance  

All orders are completed & shipped within 7 days unless stated otherwise.  For personal customisation orders then this could take up to 14 days.

International Orders

We ship to international locations. Crystal Rocked accepts international orders from the following countries: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Greenland, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, and the United States of America.

If you do not see you shipping country above then please contact sales@crystalrocked.com for confirmation of address.

Please note that your international order may be subject to certain import customs, duties and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on our website. You must comply with your local laws and regulations and pay all applicable duties, taxes and fees. We recommend that you contact your local customs office for an estimate of any applicable taxes and duties you may be charged upon delivery and for further information.


Shipping Charges

To calculate the shipping charges for orders, follow these steps:

1.Add your items to the cart.
2.Click "Checkout" (do not worry, you will not be placing an order).
3.Enter your billing and shipping information to determine shipping charges.
4.From the next screen you will be able to select your shipping option from a menu on the left side. As you select different shipping methods the shipping and total charges will be reflected at the top of the page.

All shipping with in the UK are subject to VAT @ 20%.



Crystal Rocked offers a 30 days return policy for unused/unopened products we sell.  For products which have be personally customized means that these are non return/refundable. 

Please note that returns and exchanges may result in either credits or charges to your original payment method. Generally, you will see this credit within 2-5 days of issuing. Your bank or credit/debit card company however, may take up to two 2 billing cycles to complete the transaction.



Crystal Rocked does not offer or issue any warranties on the products sold on our website. Every item Crystal Rocked carries is covered by a warranty from the individual manufacturers. Generally, warranties cover defects in Crystals, Glue, and workmanship. Damage from abuse, neglect, accidents, normal wear and tear, and impact are not covered under any warranty. It is at the sole discretion of the manufacturer as to the validity of the warranty, and to either repair or replace defective merchandise.

If you feel there is a problem with the manufacturing of an item you purchased from Crystal Rocked, please feel free to contact us for help with resolving the matter with the manufacturer. If it is a clear warranty issue, we may ask that you contact the manufacturer directly, in accordance with their policies and procedures, and for a quicker resolution. For more specific information, please read the manuals included in the product packaging. You can also e-mail us at sales@crystalrocked.com for help getting in contact with the manufacturer




Latest News:


Spring 2021 SALE

We currently have the Sennheiser G4 and Shure AX instock with 30% discount...  Please get in touch if you require further help or information.

Enquiries - sales@crystalrocked.com


 New distributors opening up in South Korea and Israel

Crystal Rocked has teamed up with South Koreas and Isreal's leading audio retail companies to offer our products direct to the customers in the chosen country.  All products will be produced and Authorised by Crystal Rocked but sold directly from our partners.  Please get in touch if you would like to know further details sales@crystalrocked.com 


The New Sennheiser 6000 series now INSTOCK

Crystal Rocked now has the Sennheiser SKM 6000 series in stock in 3 different band frequencies and is available for all our customization options.  Please get in touch with sales@crystalrocked.com for more information.


 New Partnership with Shure Inc

Crystal Rocked has formed a new patnership with Shure Microphones meaning we are able to supply customized systems at trade price.  Our full range of microphones are now available on the QLXD and UR2 models. Please contact for further information.












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